Frequently Asked Questions

Our current bedding products use a polyester and brushed-fabric combination. Check each product page for the item-specific details, dimensions, included pieces, and care information.

Set contents vary by product. Review the product title, images, description, and available variant details before ordering so you know what to expect.

Compare the available size or variant information with your mattress and bed dimensions. If a product page does not answer your question, contact support before placing an order.

Follow the sewn-in care label and the instructions on the product page. Care guidance can vary by item, so the label for your specific product should take priority.

Standard retail delivery takes 3-7 business days from the date you place your order. If your order has not been delivered within 7 business days of the order date, you will receive a $5 shopping coupon.

Shipping options and charges are shown at checkout. See our Shipping & Returns policy for details.

Sheet sets: You may request a return within 14 calendar days of delivery. Email info@vireroom.com with your order number to request return instructions before sending anything back. We may decline requests made after this 14-day period, except where required by law.

Comforter sets: We do not accept returns or exchanges for a change of mind, personal preference, or an incorrectly selected size or color, except where required by law.

If your item is damaged, incorrect, incomplete, defective, or materially different from its description, email info@vireroom.com with your order number and a description of the issue. We may request relevant photos. We cover return shipping for confirmed product issues.

Please report visible damage or incorrect items within seven days of delivery where possible. This does not limit your statutory rights. Contact us before returning an item so we can provide return instructions.

Read our full Shipping & Returns policy.

Keep your order number available and contact the support method shown in your order confirmation. We can help clarify product details or order questions.

For everyday care guidance, visit Bedding Care.

To request a cancellation, contact customer care at info@vireroom.com within 30 minutes of placing your order. Cancellation requests are handled Monday-Friday, 7:00 a.m.-4:00 p.m. Pacific Standard Time (PST). We cannot process cancellations on Saturdays or Sundays.

Cancellations are not guaranteed. If we cannot cancel your order in time, eligible sheet sets may be returned under our Shipping & Returns policy; comforter sets are not eligible for change-of-mind returns.

Vireroom may decline repeated or excessive cancellation requests, except where cancellation rights are required by law.

We deliver to the 48 contiguous U.S. states only. We do not deliver to Alaska, Hawaii, U.S. territories, or international destinations.

The states we serve are Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

No. We cannot ship to APO, DPO, or FPO addresses.

Open your Vireroom order confirmation or shipping confirmation email and follow the order-status link to view your order. Once your order has shipped and tracking information has been added, you can check delivery updates or follow the carrier tracking link from that page.

If prompted, use your order number and the email address or phone number used at checkout to verify your identity. Tracking updates may not appear immediately after shipment.

Cannot find the email? Check your spam or junk folder, or email info@vireroom.com with your order number and checkout email address for help.

We must receive and inspect the returned item before processing a return refund. Please allow 10-14 business days after we receive your return for inspection and processing.

We will email you when your refund has been initiated. The amount typically appears in your original payment account within 3-5 business days after that notification, depending on your payment provider.

The 14-day return window is the deadline to request a return after delivery; it is not a promise that a refund will be completed within 14 days.

Vireroom offers quilts and comforters in a range of patterns and styles, plus bedsheets in selected solid colors. Explore Comforter Sets or Solid-Color Sheet Sets to see the current assortment.

Retail orders ship from the Los Angeles area.

Standard retail delivery takes 3-7 business days from the date you place your order. If your order has not been delivered within 7 business days of the order date, you will receive a $5 shopping coupon.

Tracking details are emailed when your order ships.

Sheet sets can be returned when you request a return within 14 days of delivery. Comforter sets cannot be returned for a change of mind. Return refunds are processed only after we receive and inspect the item.

For damaged, incorrect, or defective items, contact info@vireroom.com. See our Shipping & Returns policy for details.

Our current bedding collection uses polyester-based fabrics. Some products may have a brushed surface finish, but construction and feel can vary by item. Please check the individual product page and the sewn-in care label for the most accurate material and care information.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

We offer volume pricing for hotels, purchasing teams, and other bulk buyers. Discounts are typically available depending on the products and order quantity, and customization is available.

The production and delivery timeline is 12-24 weeks. Bulk and custom orders follow the timeline confirmed in your quote, rather than our standard retail delivery schedule or late-delivery coupon offer.

For a quote, email info@vireroom.com with your product requirements, quantity, delivery location, and any customization needs.