Vireroom retail orders ship from the Los Angeles area to the 48 contiguous U.S. states.
Shipping Rates
- $3 Standard Shipping for merchandise orders under $30.
- Free Standard Shipping for merchandise orders of $30 or more.
Available delivery options, delivery estimates, and any applicable taxes are shown at checkout before payment is submitted.
Delivery Time
Standard retail delivery takes 3-7 business days from the date you place your order. If your order has not been delivered within 7 business days of the order date, you will receive a $5 shopping coupon.
The standard retail delivery timeline and late-delivery coupon offer do not apply to wholesale or custom orders, which follow the timeline confirmed in your quote.
Delivery Area
We deliver to the 48 contiguous U.S. states only. We do not deliver to Alaska, Hawaii, U.S. territories, or international destinations.
The states we serve are Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
No. We cannot ship to APO, DPO, or FPO addresses.
Order Updates
To check your order, open the order-status or tracking link in your order confirmation or shipping email. Have your order number and the email address used at checkout ready.
If you need help locating your order or tracking details, email info@vireroom.com with your order number and checkout email address.
Order Cancellations
To request a cancellation, contact customer care at info@vireroom.com within 30 minutes of placing your order. Cancellation requests are handled Monday-Friday, 7:00 a.m.-4:00 p.m. Pacific Standard Time (PST). We cannot process cancellations on Saturdays or Sundays.
Cancellations are not guaranteed. If we cannot cancel your order in time, eligible sheet sets may be returned under our Shipping & Returns policy; comforter sets are not eligible for change-of-mind returns.
Vireroom may decline repeated or excessive cancellation requests, except where cancellation rights are required by law.
Returns & Order Issues
Sheet sets: You may request a return within 14 calendar days of delivery. Email info@vireroom.com with your order number to request return instructions before sending anything back. We may decline requests made after this 14-day period, except where required by law.
Comforter sets: We do not accept returns or exchanges for a change of mind, personal preference, or an incorrectly selected size or color, except where required by law.
If your item is damaged, incorrect, incomplete, defective, or materially different from its description, email info@vireroom.com with your order number and a description of the issue. We may request relevant photos. We cover return shipping for confirmed product issues.
Please report visible damage or incorrect items within seven days of delivery where possible. This does not limit your statutory rights. Contact us before returning an item so we can provide return instructions.
After reviewing a confirmed product issue, we will arrange an appropriate refund or replacement. Return refunds are completed only after we receive and inspect the returned goods.
Refund Amounts
Approved product-issue refunds include the affected item's purchase price, applicable taxes and its packaging upgrade charge, if paid. Original standard shipping is also refunded when the entire order is returned because of a confirmed product issue. No restocking fee applies to these returns.
Refund Timing
We must receive and inspect the returned item before processing a return refund. Please allow 10-14 business days after we receive your return for inspection and processing.
We will email you when your refund has been initiated. The amount typically appears in your original payment account within 3-5 business days after that notification, depending on your payment provider.
The 14-day return window is the deadline to request a return after delivery; it is not a promise that a refund will be completed within 14 days.
Wholesale & Custom Orders
We offer volume pricing for hotels, purchasing teams, and other bulk buyers. Discounts are typically available depending on the products and order quantity, and customization is available.
The production and delivery timeline is 12-24 weeks. Bulk and custom orders follow the timeline confirmed in your quote, rather than our standard retail delivery schedule or late-delivery coupon offer.
For a quote, email info@vireroom.com with your product requirements, quantity, delivery location, and any customization needs.
Nothing in this policy limits rights provided by applicable law. Earlier orders remain subject to the terms provided at the time of purchase.
For product care guidance, visit Bedding Care. For general product questions, visit our FAQ or Contact Us.